Delivery policy

The goods are shipped within 2 working days after confirmation of receipt of payment.

If you have not paid for the goods using PayPal but to our bank account, we kindly ask you to inform us about it by e-mail.  

The goods are shipped using the postal services GLS, UPS, DPD, FedEx or Slovenian Post.

Once sent, you will receive a tracking number for the parcel.

The delivery time varies from 2 to 14 days, depending on the destination country. In rare cases, such as pandemics, this period can be extended.

We are not responsible for the delivery time, only for timely delivery (handover to the postal service). However, if you cannot track your parcel or it has not arrived within 21 days, please contact us immediately to find a joint solution.

If the goods arrived in damaged or wrinkled packages, you must record this fact in the presence of a delivery staff (by documenting or using a video or photo recording). In this way we can avoid disputes about the safety of the goods in transit.

Our company does business in the European Union, so there are no customs charges for recipients living in the EU. If you are living outside the EU, you may be obliged to pay customs duties for your country. Each country has a minimum amount that is tax exempt. All goods above this amount are taxable. Please consider this when placing your order. 

On our website, you can choose from a list of countries to which the shipping costs have already been calculated. If your country is not on this list, please email us at vs@onz.si and we will calculate the shipping cost.