RETURN POLICY
Last updated October 01, 2020
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund (the cost of the goods, but not the cost of delivery), store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at vs@onz.si to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
ONZ d.o.o.
Spodnja Slivnica 39a, 1290 Grosuplje
Slovenia
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least forty five (45) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
EXCEPTIONS
The following items cannot be returned or exchanged:
● used items
● damaged items
● incomplete set
● one of the parts of the set has been damaged or used
For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
vs@onz.si


DELIVERY POLICY
The goods are shipped within 2 working days after confirmation of receipt of payment.
If you have not paid for the goods using PayPal but to our bank account, we kindly ask you to inform us about it by e-mail.
The goods are shipped using the postal services DHL, GLS, UPS, DPD, FedEx or Slovenian Post.
Once sent, you will receive a tracking number for the parcel.
The delivery time varies from 2 to 14 days, depending on the destination country. In rare cases, such as pandemics, this period can be extended.
We are not responsible for the delivery time, only for timely delivery (handover to the postal service). However, if you cannot track your parcel or it has not arrived within 21 days, please contact us immediately to find a joint solution.
If the goods arrived in damaged or wrinkled packages, you must record this fact in the presence of a delivery staff (by documenting or using a video or photo recording). In this way we can avoid disputes about the safety of the goods in transit.
Our company does business in the European Union, so there are no customs charges for recipients living in the EU. If you are living outside the EU, you may be obliged to pay customs duties for your country. Each country has a minimum amount that is tax exempt. All goods above this amount are taxable. Please consider this when placing your order.
On our website, you can choose from a list of countries to which the shipping costs have already been calculated. If your country is not on this list, please email us at vs@onz.si and we will calculate the shipping cost.


Cook-Helper
Spodnja Slivnica, 39a, 1290 Grosuplje
Slovenia - European Union
Email: cook-helper@onz.si
ONZ d.o.o.
VAT number SI61412902
Reg. number 6446671000
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